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HOW TO MAKE A COMPLAINT
At Nationalcorp Home Loans we aim to provide the very best service for our clients. However, in the unlikely event that you are unhappy regarding any part of our service, or the service of one of our Credit Representatives, we have an Internal Dispute Resolution process in place to assist in satisfying any complaint.
CONTACT POINTS FOR A COMPLAINT:
Complaints Contact Person:
Cedric Pinto
Credit Manager Tel: 1300 857 944
Deputy Complaints Contact Person:
Ian Lane
Compliance Manager Tel: 1300 857 944
The Complaints Contacts are senior personnel in our organisation and have the necessary experience and authority to handle your complaint and make relevant decisions or recommendations on outcomes. Our aim is to resolve complaints within a two week time frame.
The complaint need not be in writing and may be presented to us by any reasonable means, for example letter, telephone, email or in person.
You can also contact us at:
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| In Person: |
5 Noel Street, Slacks Creek QLD 4127
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| Post: |
PO Box 1254, Slacks Creek QLD 4127 |
| Phone: |
1300 857 944 |
| Fax: |
1300 859 244 |
| Email: |
homeloans@nationalcorp.com.au |
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Should you not be satisfied with the outcome of the Internal Dispute Resolution process you also have the option of contacting the Credit Ombudsman Service on:
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| Freecall: |
1800 138 422
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| Phone: |
02 9273 8400 |
| Fax: |
02 9267 3125 |
| Email: |
info@creditombudsman.com.au |
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